Capability 05 · Managed Services
Managed Services. Keep technology running. Keep improving it.
We take ongoing responsibility for the applications and cloud environments your business depends on. Monitoring, maintenance, updates, operational support and continuous improvement stay with a team that understands the technology, so your people can stay focused on the business and product.
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One accountable team
Clear technical ownership and one place to go when something needs attention.
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Proactive operations
Monitor, maintain and improve rather than waiting for something to fail.
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Application + cloud
Support the software and the environment it depends on as one operational system.
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Continuous improvement
Operations should make the platform better over time, not simply keep it alive.
01 · Ongoing responsibility
Go-live changes the work.
It does not end it.
Once software reaches production, a different set of responsibilities begins. Applications need monitoring, updates, operational support, security maintenance, backups, performance follow-up and continued technical attention.
Managed Services gives those responsibilities a clear owner. ToBeShore stays close to the application and cloud environment so operational work does not quietly return to your internal team.
What production brings with it
- Monitoring
- Updates
- Operational support
- Security maintenance
- Backups
- Performance follow-up
02 · What we manage
The application and the platform around it.
Exact scope always depends on the engagement.
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Application Operations
Release support, application health, configuration and operational troubleshooting.
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Cloud Operations
Azure environments, infrastructure health, capacity and operational maintenance.
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Monitoring & Alerting
Visibility into availability, errors, performance and important operational events.
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Maintenance & Updates
Planned technical maintenance, updates and lifecycle activities.
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Backup & Recovery
Backup routines and recovery processes appropriate to the system.
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Operational Support
A clear route for issues, questions and technical follow-up.
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Continuous Improvement
Address recurring problems, operational friction and technical improvements over time.
Where this fits
DevOps builds the delivery capability.
Managed Services keeps it working.
DevOps & Cloud focuses on creating the infrastructure, automation, pipelines and observability needed for reliable software delivery. Managed Services takes ongoing responsibility once those environments are in use.
Explore DevOps & Cloud-
Build
Software & Product Engineering
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Automate & deploy
DevOps & Cloud
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Run & support
Managed Services
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Improve
Continuous engineering
Proactive operations
Watched, maintained and improved.
Good operations are mostly invisible. Problems are identified early, routine work happens predictably and recurring issues are addressed instead of repeatedly worked around.
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Health monitoring
Understand whether services are functioning as expected.
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Alerting
Route important operational events to the right people.
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Maintenance
Keep applications and infrastructure current within the agreed service scope.
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Capacity & performance
Watch for bottlenecks and changing usage patterns.
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Operational review
Use recurring operational insight to identify improvements.
Incidents
When something happens, ownership is clear.
Operational issues need clear responsibility. We establish how incidents are reported, prioritized, investigated and followed through according to the agreed service model.
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Clear contact route
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Issue prioritization
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Technical investigation
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Resolution & follow-up
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Recurring problem analysis
Support windows, response targets and escalation paths are agreed as part of the managed service.
Continuity
The people operating the system understand how it works.
Managed Services works best when operations are connected to engineering. Where ToBeShore has built or modernized a system, operational knowledge does not disappear after launch. Where we take over an existing platform, we establish that understanding during onboarding.
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Engineering knowledge
Operational support is connected to people who understand software and architecture.
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Documented operations
Critical operational knowledge should live in the service, not only in individuals.
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Continuity
The customer relationship is with ToBeShore rather than a single engineer.
Taking over existing systems
We can take over existing systems too.
Managed Services is not limited to software originally built by ToBeShore. We can onboard existing applications and cloud environments where the technology and service scope are a good fit.
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Discover
Understand the system, architecture, dependencies and current operational model.
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Assess
Identify risks, documentation gaps, monitoring needs and operational priorities.
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Transition
Establish access, tooling, responsibilities and working procedures.
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Stabilize
Address immediate operational risks and establish a reliable baseline.
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Operate & improve
Move into ongoing service with regular follow-up and improvement.
Responsibility model
Clear responsibility. No guessing.
An example of how responsibility is usually divided, not a fixed contract.
ToBeShore can take responsibility for
- Application operations
- Cloud environment operations
- Monitoring
- Maintenance
- Deployment support
- Technical troubleshooting
- Backup routines
- Operational improvements
You retain responsibility for
- Business decisions
- Product priorities
- Business data ownership
- User and business processes
- Decisions outside the agreed technical service scope
Security & discipline
Operations with security in mind.
Operating production technology requires controlled access, traceability and disciplined change. We apply appropriate access controls, deployment practices and operational procedures to the systems within the managed service.
- Controlled access
- Traceable changes
- Backup & recovery
- Security maintenance
- Operational monitoring
Continuous improvement
Managed does not mean standing still.
Keeping a system running is only part of the job. Operational data and day-to-day experience often reveal where reliability, performance, cost or maintainability can improve.
We use those insights to recommend and implement improvements within the agreed engagement, connecting operations back to engineering and DevOps when needed.
- Reliability
- Performance
- Cloud cost
- Deployment process
- Monitoring
- Technical debt
- Security
- Automation
Service models
The service fits the responsibility you need us to take.
These are starting points, not fixed packages. What a service covers is agreed with you, and Managed Services does not have to mean everything or nothing.
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Operational Support
Support and maintain a defined application or environment.
Responsibility
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Managed Application
Take broader responsibility for application operations, maintenance and technical follow-up.
Responsibility
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Managed Platform
Manage the application together with its cloud and delivery environment.
Responsibility
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Managed Product Lifecycle
Combine ongoing operations with engineering, DevOps and continuous product improvement.
Responsibility
Visibility
You stay informed.
Operational responsibility moves to ToBeShore, but visibility stays with you. The service should provide clear follow-up on relevant operational events, recurring issues, maintenance and agreed improvement work.
Depending on the engagement, that can include:
- Service reviews
- Operational reporting
- Incident follow-up
- Improvement backlog
- Capacity and performance observations
Need someone to own what happens after go-live?
Tell us what you are running today, where operational responsibility sits and what your team would like to stop handling internally. We will help you define a practical managed service around the technology that matters.